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Privacy Policy for MacGregor Cleaning (UK)

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MacGregor Cleaning ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [Insert Website URL] or interact with us.

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1. Who We Are

MacGregor Cleaning
Email: info@macgregorcleaning.com
Phone: 01892 342 545

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2. What Information We Collect

We may collect and process the following types of personal data:

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a) Information You Provide Directly:

  • Name

  • Email address

  • Phone number

  • Address

  • Service request details

  • Any other details submitted via forms or email

b) Information Collected Automatically:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited and time spent on site

  • Referral source

We collect this data through analytics tools and cookies.

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3. How We Use Your Information

We will use your personal data for the following purposes:

  • To respond to enquiries and provide quotes

  • To deliver services you request

  • To send appointment reminders or updates

  • To improve our website and user experience

  • To comply with legal obligations

4. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so, including:

  • Contractual obligation – to provide the service you’ve requested

  • Legitimate interests – e.g., to improve our services or communicate with you

  • Consent – where you have opted in to marketing

  • Legal obligation – to comply with the law

5. Marketing and Communications

We may send you marketing emails about our services if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us.

6. Sharing Your Data

We do not sell or trade your personal information. We may share it with:

  • Service providers (e.g., website hosting, analytics)

  • Legal authorities if required by law

  • Third parties in the event of a business sale or transfer

All third parties are required to handle your data securely and only for specified purposes.

7. Cookies and Analytics

Our website uses cookies to enhance your experience and gather website usage data.

You can manage or disable cookies through your browser settings. For more information, see our [Cookie Policy] (if you have one).

8. Data Security

We take appropriate technical and organisational steps to protect your personal data. While we strive to protect your data, no online transmission is completely secure.

9. How Long We Keep Your Data

We will retain your personal data only for as long as necessary:

  • To provide services and respond to enquiries

  • To comply with legal obligations

  • For business record-keeping purposes

10. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of your rights, contact us at:
info@macgregorcleaning.com

Or contact the ICO: https://ico.org.uk

11. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and indicated by an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

MacGregor Cleaning
📧 Email: info@macgregorcleaning.com
📞 Phone: 01892 342 545

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